Support

Last updated 21 October 2026

Get Timeshape

Timeshape is available for iOS. Download it from the App Store, where you can also check for updates.

Contact us

Email support@timeshape.app with any question, problem, or idea. We read every message and usually reply within two business days.

Plans and prices

Timeshape is free to download. The paid features come as a monthly subscription, a yearly subscription, or a one-time lifetime purchase, and the App Store shows the exact price in your own currency before you confirm. Our terms of use explain how each one works.

Manage or cancel a subscription

Subscriptions live in your Apple Account rather than in Timeshape: open Settings on your iPhone, tap your name, tap Subscriptions, then choose Timeshape. You can also manage them at account.apple.com. Cancelling stops the next charge, and you keep the paid features until the period you've already paid for ends.

Restore a purchase

If the app doesn't recognise your plan — on a new iPhone, or after reinstalling — use "Restore purchases" in the app while signed in to the Apple Account that paid for it. If it still doesn't appear, email us and say which plan you bought and roughly when.

Refunds

Apple handles refunds for everything bought through the App Store. Request one at reportaproblem.apple.com; we can't issue it ourselves. If you're writing because something is broken, tell us first — we would rather fix it, and we'll back up your request if a refund is the right answer.

Reporting a problem

If something isn't working, include what you were trying to do, what happened instead, your device model, and your iOS and Timeshape versions. A screenshot can help; leave out any personal information you don't want to share. If the app crashed, describe what you were doing just before it happened.

Feature requests

If there's something you wish Timeshape did, or a way it gets in your way, write to us. Your feedback helps us decide what to build next.

Your data

What you track in Timeshape is stored on your device, so we can't see it and can't restore it for you — keep your iPhone backed up. Our privacy notice covers the app, purchases, this website, support messages, and previous launch-list signups. For a privacy request, email support@timeshape.app and tell us what you need help with.

Previously joined the launch list?

You no longer need to wait for an invitation: you can download Timeshape now. The list has been deleted, so your address is no longer on it and you won't hear from us again. Any question about it, email support@timeshape.app.